How can we help?

You can cancel a booking from your 'My Bookings' page up to 24 hours before the scheduled date. Navigate to the booking and click 'Cancel Booking'. Refunds are processed within 3–5 business days.

All payments are processed securely via Flutterwave. We accept credit/debit cards and direct bank transfers. Your payment information is encrypted and never stored on our servers.

Yes. All vendors on Luna Fortis go through a rigorous vetting process including identity verification, background checks, and document validation before being listed on the platform.

Refunds are subject to the vendor's cancellation policy. For cancellations made 48+ hours before service, a full refund is issued. Cancellations within 24 hours may incur a 25% fee.

Click 'Become A Service Provider' in the navigation bar and complete the KYB (Know Your Business) verification process. Approval typically takes 2–3 business days.